Ealing Removals Privacy Policy

This Privacy Policy explains how Ealing Removals collects, uses, stores and protects your personal data when you use our services. It applies to all Ealing Removals customers and prospective customers in our service area, as well as visitors who contact us to request quotations or information.

We are committed to respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws.

Who this Privacy Policy applies to

This Privacy Policy applies to individuals in our service area who:

Request a quotation or survey for removals, packing, storage or related services; enter into a contract with Ealing Removals for the provision of such services; communicate with us by phone, post or online forms; or otherwise interact with us as a customer or potential customer.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Contact details such as name, postal address, pickup and delivery addresses, and any alternative contact addresses you provide. Identification and communication details such as your preferred title, and information you include in your communications with us. Service and contract information including details of the services requested or provided, inventory or item lists for removals, dates and times of moves, and related logistical information. Payment and billing information such as billing address and records of payments made to us. Technical and usage data when you visit our website, which may include IP address, browser type, device identifiers and information about how you use our website. This may be collected through cookies or similar technologies where legally permitted.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, post, online form or other communication channels to request a quote or book a service; correspond with us regarding an existing or potential contract; or provide feedback or make a complaint.

We may also collect data automatically when you use our website, through logs and technologies such as cookies, where this is allowed by law and, where required, with your consent.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis to do so. Depending on the context, we may rely on one or more of the following lawful bases:

Contract: We process your data to take steps at your request before entering into a contract and to perform our contract with you, for example to provide quotations, carry out surveys, plan and perform your move, issue invoices and manage payments.

Legal obligation: We may process your data to comply with legal obligations, such as record-keeping and accounting requirements or responding to lawful requests from public authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms. This may include managing and improving our services, preventing or detecting fraud or misuse, and managing queries and complaints.

Consent: In limited cases, we may rely on your consent, for example in relation to certain types of optional marketing communications or the use of some cookies. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide quotations, surveys and advice regarding removals, packing, storage and related services. To set up, manage and fulfil contracts for services you have requested. To schedule and perform removals, including coordinating logistics, addresses, access details and any special instructions you provide.

To communicate with you about your booking, including confirmations, updates, changes and follow up. To process payments, issue invoices and maintain accurate business and financial records. To respond to enquiries, feedback and complaints and to provide customer support.

To manage and improve our operations, services and website, including monitoring the performance of our systems and understanding how people use our site. To comply with legal obligations and to protect our rights, property and safety, and the rights, property and safety of our customers and others.

Data sharing and processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary and lawful, including:

Service providers acting as data processors who provide services such as IT and website hosting, secure data storage, customer management systems and payment processing. Professional advisers, such as accountants or legal advisers, where this is necessary to obtain professional advice or comply with our legal obligations. Public authorities, regulators and law enforcement agencies, where we are legally required or permitted to do so.

Where we use third-party processors to process personal data on our behalf, we require them to act only on our instructions, use appropriate security measures and comply with applicable data protection laws.

International data transfers

Where we transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under data protection law, to protect your data and your rights.

Data retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services, manage our relationship with you, meet legal, accounting or reporting requirements and resolve disputes.

In general, we retain most customer and contract records for a period that allows us to deal with queries and potential legal claims, after which the data is securely deleted or anonymised. The exact retention period may vary depending on the type of data and our legal obligations.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include controlling access to systems and records, using secure storage solutions and maintaining appropriate procedures to respond to suspected data breaches.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these may include:

Right of access: You can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction of processing: You can request that we restrict the processing of your data in certain situations, for example while we are investigating a concern about accuracy.

Right to data portability: In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, especially for direct marketing.

Rights in relation to automated decision-making: You have rights related to decisions based solely on automated processing, although we do not typically carry out such processing in the context of our removals services.

If you wish to exercise any of these rights, please contact us using the details provided on our website or in your service documentation.

Cookies and similar technologies

Our website may use cookies or similar technologies to enhance your browsing experience, analyse site usage and help us improve our services. Where required by law, we will inform you about the use of cookies and obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updates will be published on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contacting us about privacy

If you have any questions about this Privacy Policy or how Ealing Removals processes your personal data, or if you wish to exercise your data protection rights, please contact us using the contact details provided on our website or in your service paperwork.

This Privacy Policy applies to all Ealing Removals customers and prospective customers in our service area and is intended to provide clear and transparent information about our data protection practices.